For customers of digital cable television services that have been going through temporary problems with their cable service such as a blank screen, static or snow-white screen, there is sound but no picture or vice versa, there are a few things you can test first previous to calling your local cable television source. You don't need to be an experienced techie to do simple troubleshooting and hopefully resolve your own dilemma.
For starters the very first thing you should do if you are dealing with problems with your cable television service is to test your cable box. You will want to ensure check to see if it is definitely plugged in to the outlet firmly. I can certify that a lot of people never peek behind the tv to check if the cable box is plugged in. Many times the reason why is because there is a small space behind the tv and the average person cannot reach nor see behind to see if the cable box is plugged in. This is just a simple fact. Isn't it extremely uncomfortable when you call up your local cable supplier and have a word with their customer service department and they offer you the same advice and to figure out the plug is not in the outlet? Do yourself a huge favor and look before making the call.
Another simple fix to cable problems is possibly the tv is on the wrong channel. Most tv's which utilize cable television boxes are placed on channel 3 or 4 but if someone else takes the wireless remote or by accident sits on it and the channel gets changed then that will cause some problems like a blank screen, sound with no movie, and more. Please be sure to check that the channel has not changed but is set on the right channel which is either 3 or 4 in order for the cable to work.
Check to make certain all the cables stretching from the cable box to the tv, the vcr to the cable box, the video game unit to the tv, and other like scenarios are firmly connected to their locations. If you can squeeze behind your tv look to see if any of the connections are loose. If they are then simply tighten them. After ensuring they are firm you next want to ensure they are fixed in the correct places. Many times in a family there is maybe one person that is fully knowledgeable about where each cable connection goes. If you are not that individual then get with the person that is convinced.
After you have checked all of your connections and you are convinced they are snug and correct the following step you can try is turning off your cable television box which does include unplugging it and then doing a restart. From experience cable technicians will tell you to leave the box turned off for about ten seconds or so. Plug the cable television box back in the outlet and turn it on. Many times those simple steps will help fix the problem you were having but if they don't then do start over from the beginning and try it all again. These simple steps are worth the effort and will save you a time-consuming wait time on the phone as you are needing to talk to customer service.
For more instruction visitComcast cable box or to talk to a CSR visit Comcast customer service.
Orignal From: Simple Cable Box Troubleshooting Steps
No comments:
Post a Comment